Gaming should be a source of entertainment, not stress. hbaze believes every player deserves a safe, enjoyable, and controlled gaming experience.
Responsible play means approaching gaming with a mindset of conscious enjoyment — keeping control over your time, money, and emotions. At hbaze, responsible play isn't just a policy; it's the foundation of our platform.
Millions of people in Bangladesh enjoy online gaming every day. Most play purely for fun — but sometimes the habit can spiral out of control. hbaze wants every player to recognize that line and seek help before it's too late.
Our responsible gaming program includes a range of practical tools and support resources to help you stay in control at all times. Gaming is entertainment — our goal is to make sure it never becomes a burden.
Keep in mind: Gaming is entertainment, not an investment. Chasing losses by playing more is the opposite of responsible gaming.
Ask yourself — do any of the following signs apply to you? They may indicate that you're moving away from responsible gaming:
If you identify with more than three of the signs above, use hbaze's self-exclusion tool right away or contact our support team.
Once logged in to hbaze, you can access the following protective tools directly from your account settings. They are completely free and take effect immediately.
Once a limit is set, it takes effect immediately. Requests to increase a limit are subject to a 24-hour cooling-off period — this helps prevent impulsive decisions.
Setting responsible gaming limits on hbaze is simple. Just follow the steps below:
Log in to your hbaze account and click the profile icon in the top right corner.
Look for the "Responsible Gaming" option within your account settings.
Choose what you need — deposit limit, loss limit, or session time — and enter the amount or duration.
Clicking "Save" or "Confirm" will activate the limit immediately.
Our 24/7 live support team is ready to help you with any issue.
Self-exclusion lets you voluntarily lock yourself out of your account for a chosen period of time. It is one of hbaze's most powerful responsible gaming tools.
During self-exclusion, you will not be able to log in to your account, you will not receive any promotional communications, and your balance will remain secure.
Important: Once self-exclusion is activated, your account cannot be reactivated before the set period ends. This is intentionally strict to prevent impulsive reversals.
If someone in your family or close circle is showing signs of problematic gaming behavior, you can step in on their behalf. Contact the hbaze support team and we'll help guide you in the right direction.
Remember — gaming addiction is a health condition, just like any other addiction. Approach it with empathy, not judgment. Speak openly about the issue and encourage seeking professional help.
For professional help with mental health and addiction in Bangladesh, you can reach the National Mental Health Helpline (Kaan Pete Roi: 01779-554391).
Hbaze is strictly for users aged 18 and above. We are committed to keeping minors away from gaming. Age verification is mandatory at registration, and age is reconfirmed during the KYC process.
If you have children or teenagers in your household, take the following steps:
If you suspect a minor is using a hbaze account, please notify our support team immediately. The account will be locked without delay.
Answer the following questions honestly:
Did you spend more than your budget last week?
Have you played longer than intended trying to recover losses?
Have you hidden anything about your gaming from family?
Do you feel irritable when you can't play?
Have you skipped work or sleep to play?
If you answered "yes" to more than two questions, please contact our support team.
How we put responsible play into practice
Set your own maximum daily, weekly, and monthly deposit limits. Once the limit is reached, deposits are automatically blocked.
If your losses exceed a set amount, the platform will automatically prompt you to take a break — the best way to prevent chasing losses driven by emotion.
Decide in advance how long you'll play in one session. When the time is up, you'll receive a warning and the session will end — so you never lose track of time.
Take a voluntary break of 24 hours to 30 days. You will not be able to log in during this time, but your balance will remain safe.
If you need an extended break, self-exclude for anywhere between 1 month and 5 years. Once the decision is made, it cannot be reversed.
View a full breakdown of your gaming history, spending, and time. Stay informed and understand your own gaming patterns.
Frequently asked questions about responsible gaming